Shipping Policy

Fast And Free Shipping Facility – Deluxe Rugs N Carpets Pty. Ltd., Australia takes immense pleasure in providing free shipping facility to its customers for a convenient shopping experience. Our rugs are shipped to you via the most reliable shipping company - DHL and arrive at your doorstep within 25 to 30 business days from the date of order. DHL is a trusted freight forwarding company committed to GOGREEN products and services and has a vast network that spans across 220 countries. We strive to make your shopping experience easy, fun and stress-free and so we do not subject you to any handling charges or additional fees. To ensure that you receive high-quality products in an excellent condition within the fastest possible time, we keep in constant touch with our shipping company. Shopper satisfaction is our obsession and we promise to give you a no-trick shopping experience at a flat-rate.

Once you place the order, you can expect it to be delivered to you within a time frame of 25 to 30 business days. Deluxe Rugs N Carpets Pty. Ltd., Australia does not ship any defective merchandise to its clients and hence the chance of receiving damaged products is negligible unless the damage occurs while the goods are in transit. Every consignment is thoroughly checked for quality before clearance. Nevertheless, if any damage occurs en route, you can notify us at info@deluxerugsncarpets.com.au and we shall help you resolve the issue at the earliest. When your order is shipped from our warehouse, we send you an e-mail that includes your complete tracking details. Customers will also receive a notification email from our end confirming your order. Delays caused due to adverse climatic conditions or en route technical failures are not in our control, but we will definitely keep you updated in case of any delays. We know that good service can make a massive difference to your shopping experience and we have a responsive and prompt customer service approach to keep you attended and informed at every step of the process. We are a professional company that is dedicated to quality and customer satisfaction.

Customers, who want the order to be shipped at a different address which is not listed with the credit card company, need to have it added as a secondary billing address with their respective bank or credit card company. All the products delivered to clients via DHL need a signature on the delivery receipt. This helps us confirm the date and time of delivery and ensures that the shipment was delivered to you in good condition. Any queries or questions regarding that status of your order can be raised by emailing us at info@deluxerugsncarpets.com.au.

Presently, we only ship to the locations in Australia.

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