Return And Refunds

Here Is A Quick Rundown Of Our Easy Returns And Faster Refunds!

If, for any specific reason you are not satisfied with the product you receive, do not worry! Rugs that have some manufacturing or transport defect or do not match your expectations of size, colour, or pattern can be easily returned to us at no extra charge from anywhere in Australia. All you need to do is, send us your intimation along with your intention to return the product. Follow these simple steps to return it for free and receive a 100% refund as soon as the return is accepted from our end.

  • We gladly accept all the returns that are made within a period of 45 days from the date of purchase.
  • Getting in touch with us is easy and instant. Simply write to us at info@ deluxerugsncarpets.com.au.
  • Deluxe Rugs N Carpets Pty. Ltd., Australia take every possible action to deliver the products ordered within the specified time period (20-30 business days). However, there may be delays due to certain unavoidable factors that are beyond our control & influence for which we do not take responsibility.
  • Should there be a delay from our end, we would intimate the customers well in advance about the delay and make sure that the information is relayed on time.
  • Customer’s would have the right to lodge a request and seek refunds for any delay in delivery that exceeds a period of 90 days from the date of order only if –
    • A customer is able to produce our advance intimation of impending delay in delivery and
    • The request to seek refund is accepted/approved by Deluxe Rugs N Carpets Pty. Ltd., Australia after thoroughly analyzing the facts and determining the reasons of delay.
  • Once the request for refund in case of delay in delivery is accepted and approved from our end, we will process the refund as mentioned on this page.
  • Mention the Invoice No. / Order No. along with 4 to 5 images of the product you received.
  • Specify your bank account details – BSB and Account number where you want your refund to be deposited. (Sorry! We only return the money to your designated bank account)
  • Once we acknowledge your return and accept it, we will make all the arrangements to pick the product from your doorstep. All you need to ensure is that the product is packed as you received it.
  • Within 3 to 5 working days, our courier service will pick it up from your place absolutely free of cost.
  • As soon as the return is accepted by us, we process your refund. This procedure takes no more than 7 to 10 business days.

At Deluxe Rugs N Carpets Pty. Ltd., Australia, Australia you can afford to change your mind. Because returns are for free!

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